Refund policy
REFUND POLICY
OVERVIEW
At TAM, we take pride in delivering high-quality products designed for performance. Due to the personal care nature of our products and our limited production model, all purchases are subject to the terms outlined below.
PRE-ORDERS (BATCH 001)
TAM is currently accepting pre-orders for our initial production run (“Batch 001”).
By placing a pre-order:
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You agree that your order is final and non-cancellable
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Your payment is processed immediately at checkout
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Your order will ship once production is complete
All pre-orders are considered final sale.
ALL SALES FINAL
Due to hygiene standards and the nature of personal care products:
👉 All sales are final.
We do not accept returns or exchanges for:
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opened or used products
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dissatisfaction with results
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incorrect product selection
EXCEPTIONS — DAMAGED OR DEFECTIVE ITEMS
We will replace or refund items only in the case of:
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shipping damage
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product defects
REPORTING AN ISSUE
To report a damaged or defective item, you must contact us within 7 days of delivery.
Please email:
Include:
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your order number
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a description of the issue
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clear photos of the product and packaging
REVIEW PROCESS
All claims are reviewed on a case-by-case basis.
If your claim is approved, we will:
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issue a replacement, or
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provide a refund at our discretion
SHIPPING ISSUES
Once an order has been shipped and marked as delivered by the carrier:
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TAM is not responsible for lost or stolen packages
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Customers should contact the carrier directly for delivery issues
However, we will do our best to assist where possible.
ADDRESS ACCURACY
Customers are responsible for entering the correct shipping address at checkout.
TAM is not responsible for orders shipped to incorrect or incomplete addresses.
CONTACT
For all refund-related inquiries, please contact: